+++++++++++++++++++++++++++++HAVE YOU REGRETTED THE WAY YOU’VE SPOKEN TO A CALL CENTRE AGENT?++++++++++++++++++++++++++++++++++++
Of 2070 people polled in a survey by Nuance Communications (a leading provider of speech, imaging and customer interaction solutions for businesses and consumers around the world), and YouGov, (a people’s political survey company.) 21% regretted the way they had spoken to a call centre worker. But people in the over 50′s age bracket were not as regretful. 24% of Londoners were the most regretful apparently.
And from those workers in call centres abroad, particularly India, counsellors have been brought in to help workers deal with the stress of angry customers. Customers are apparently frustrated with the level of service from their call centre, according to the survey, and that is blamed on the divisive language barriers that exist.
